Privacy Policy

Personal information may be used for the following purposes, depending on the circumstances and the information involved:

• Creating, maintaining and administering your account.
• Providing casino services, processing requests and displaying account activity.
• Processing deposits, withdrawals and other transactions, and keeping appropriate transaction records.
• Confirming identity, age and account ownership through verification checks.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other prohibited activity.
• Protecting the website, systems, players and payment processes from security threats.
• Providing customer support, responding to questions and handling complaints or disputes.
• Understanding how the website is used so that its performance, design, security and functionality can be improved.
• Sending service messages, account notices, security alerts and other communications needed to operate the account.
• Sending marketing communications where permitted and where you have provided the required consent or the communication is otherwise allowed.
• Meeting legal, regulatory, tax, accounting, responsible gambling and other applicable obligations.
• Enforcing the website rules, Terms and Conditions and other policies.

We may use automated tools or risk-based systems to identify unusual activity, support verification and help prevent fraud. These tools may be reviewed or supplemented by people where appropriate. If a decision affecting your account requires further information or review, you may contact support so that the matter can be considered.

Sharing information

Personal information may be shared with service providers that help operate the website and casino services. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, security, customer support, communications, analytics and professional services. They are expected to handle information for appropriate purposes and with suitable safeguards.

Information may also be disclosed where needed to comply with a legal request, protect rights or safety, investigate suspected unlawful activity, enforce the website rules or support a business transfer or restructuring. We do not use or disclose personal information for unrelated purposes unless permitted or required by law, or where you have otherwise agreed.

Security and international handling

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they believe an account has been compromised.

Some providers may handle or store information outside Australia. Where this occurs, appropriate steps may be taken to support the protection of personal information and to meet applicable requirements. The location and role of a provider may depend on the service being supplied.

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information held about you and how it is used. You may also request that inaccurate or incomplete information be corrected. In some circumstances, you may ask for your personal information to be deleted or for processing to be restricted.

To exercise your data rights, contact support@roospinscasino.wtf. You can use this address to request access to your data, ask for correction of inaccurate information, request deletion of your data, or withdraw consent to marketing. Please explain your request clearly and include enough information for us to identify the relevant account. Do not send payment passwords or other unnecessary confidential security details in your message.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the updated details.
• Deletion: ask for your data to be removed where there is no continuing reason or obligation to retain it.
• Marketing consent: withdraw consent to promotional communications at any time. This will not necessarily stop service or security messages.

We may need to verify your identity before completing a request. This helps protect your account and prevents information from being disclosed to the wrong person. We will consider requests within a reasonable timeframe, subject to the nature of the request, any verification needed and applicable requirements. If a request cannot be completed in full, we will generally explain the relevant reason where permitted.

Account closure and retention

Closing an account does not always mean that all information can be deleted immediately. Some records, including identity, payment, transaction, security, support and compliance records, may need to be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, enforcing terms and protecting the website.

Records retained after account closure will be handled in accordance with this Privacy Policy and will not be kept for longer than reasonably necessary for the relevant purpose, unless a longer period is required or permitted. Once information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Changes and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will apply from the date it is made available on the website. Players should review this page occasionally, particularly before providing new information or using a new feature.

If you have a privacy question, want to make a data request or believe your personal information has been handled incorrectly, contact support@roospinscasino.wtf. We will review the matter and respond in accordance with applicable requirements.